There are many reasons why Vicky Wills nominated employee Imogen Haverty as a 2016 Great British High Street Hero.
Number one, however, is the fact that 16-year-old Imogen can be left in charge of the award-winning Tea Set café on Chippy High Street no matter how frantic the day turns out to be.
Wise beyond her years, The Tea Set waitress takes everything in her stride – enabling owners Vicky and husband Steve to concentrate on the demands of their established offsite catering business.
We would be lost without Imogen. We know when she is working there will be no issues, and we can continue our outside business with confidence – Vicky Wills, The Tea Set
Imogen and Chippy are both finalists in the 2016 Great British High Street of the Year Awards – and both need your votes.
Vote for Imogen in the High Street Hero Under 25s category and vote for Chippy in the Small Market Town of the Year category. Remember to vote every day from every email you have until 18 November to help Chippy score the double!
Vicky has given ECN the lowdown on Imogen’s Great British High Street Hero entry, and why she’s so good at what she does.
What is her role in your company?
She is shift supervisor on a Saturday – our busiest day of the week – making coffee, taking orders, using the till, washing up and helping out in the kitchen if required.
How has Imogen progressed since she’s been with you?
She has definitely grown in confidence.
Why do you regard her as a High Street Hero?
She helped us so much when we took over the premises, which in turn has helped our business to settle really quickly and even win Best Café in Bucks and Oxon in the 2016 Muddy Stiletto Awards.
What are Imogen’s best assets?
Her efficiency, organisational abilities and sheer friendliness.
What potential does she show for a future career in hospitality?
She is incredibly bright so I’m not sure she will have a career in hospitality, but if she does she would be great in management.
How does Imogen get on with her fellow workers?
Very well, there are four other youngsters and they all get on really well together.
Is Imogen caring and supportive to colleagues?
She is, she will help old and new staff alike should they struggle with any aspect of the job. She has real patience and kindness when dealing with others, which we greatly value.
How does Imogen’s efficiency show itself?
We serve afternoon tea which is quite a long winded process, so we like people to pre book. But if people pop in on the spur of the moment over the weekend, Imogen is always calm and collected. She simply gets on with welcoming our customers and doing a great job, minus histrionics or stress.
Good luck Imogen and the Tea Set from ECN.